The Brio team successfully helped Straive employees, transitioning from Microsoft to Google Workspace who faced initial challenges adapting to new applications like Gmail, Docs, and Sheets, Brio's daily, user-level training sessions, directly comparing Google Workspace with familiar Microsoft tools, These sessions showcased Google Workspace benefits ensuring Straive maintained its high-quality service to clients and empowered employees to confidently utilize the new platform.
Industry: Data Analytics and AI industry
About Straive Industries
Straive is a leader in delivering technology-driven data/AI solutions to leading global organizations for differentiated customer experience and outcomes. We provide data, analytics, and AI services, Subject Matter Expertise (SME), and other technology solutions to clients in multiple domains such asScholarly Publishing, eLearning/EdTech, BFSI, Healthcare & Life Sciences, Logistics, and Data/Information providers.
Challenges
Solutions
Straive employees, transitioning from Microsoft to Google Workspace, faced a significant shift in their daily work tools. They were accustomed to Outlook, Word, and Excel and had numerous questions about the Google Workspace equivalents (Gmail, Docs, and Sheets). This unfamiliarity with the new platform and the differences between the applications created confusion, slowed down their workflows, and potentially hindered their ability to effectively serve Strive's clients. They needed clear guidance and practical training to bridge the gap between their existing Microsoft skills and the new Google Workspace environment.
Brio provided daily user-level training sessions designed to address the specific concerns of Straive employees. These sessions focused on the core Google Workspace applications, directly comparing and contrasting them with their Microsoft counterparts (e.g., Gmail vs. Outlook, Docs vs. Word, Sheets vs. Excel). The training addressed user questions, highlighted the benefits and functionalities of Google Workspace. This focused approach facilitated a smoother transition, empowered Straive employees to effectively use Google Workspace, and ensured they could maintain high-quality service to their clients
The Results
Implementing Google Workspace training at Straive significantly boosted productivity, client service, and collaboration. Employees proficient in these tools worked more efficiently, leading to faster turnaround times and improved output. This proficiency also enhanced client service, resulting in increased satisfaction and retention. Additionally, the training built confidence, reduced anxiety, and enhanced professional development, making employees more adaptable to new technologies. Ultimately, this led to greater job satisfaction and a better return on investment for Straive.
